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Program Criteria

  • Who is eligible to participate in the Magnolia Meals at Home® program?

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    The Magnolia Meals at Home program serves patients with all types of cancer who meet the criteria listed in this brochure and who live in the locations where meals are served.
  • Can I refer a friend or relative to the program?

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    Yes. You can refer a friend or relative into the program. You will have to work with either CancerCare or Cancer Support Community to refer a friend or a relative. Please see the Contact Us page to get in touch with our partners.
  • Are there other meal programs available through Meals on Wheels that I can be enrolled in if I’m not eligible for this program?

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    Local Meals on Wheels programs traditionally serve meals to homebound seniors over age 60 but they may have other types of meal programs that could benefit you. To find a Meals on Wheels provider closest to you, please go to www.mealsonwheelsamerica.org or call 1-888-998-MEAL (1-888-998-6325).

About the Meals & Delivery Service

  • How many meals do you serve under Magnolia Meals at Home?

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    Each eligible program participant can receive up to 20 frozen meals per delivery, once a month for up to two months. This includes 10 meals nutritionally geared for patients living with cancer, plus up to 10 meals for their family members, if requested.
  • When can I expect the first meal delivery?

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    Once the advocacy organization determines you meet the criteria and submits your name and relevant information into the referral system, your first delivery can typically occur within a week of enrollment. You should let the advocacy organization know when you want the meals to begin at the time you sign up for the program.
  • When are the meal deliveries? What happens when no one is home to receive the meals?

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    The local Meals on Wheels will call ahead to schedule the delivery at a time that is convenient for you. Meals on Wheels will also call ahead to make sure someone is home at the time of delivery. If no one is home, Meals on Wheels will try to contact you or your secondary contact at home or on a cell phone. If no contact is made, the meals will go back to the warehouse for redelivery. We will not leave deliveries at a person’s home if there is no one there to receive the delivery.
  • Is a Meals on Wheels vehicle going to show up at my doorstep?

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    Some deliveries are made with Meals on Wheels vehicles, some with volunteer vehicles. If you have specific instructions on delivery (e.g., code to ring your apartment, a dog at home that could run out the front door, use the back door, etc.), please notify your Meals on Wheels coordinator when they call to schedule the next delivery.
  • What kind of meals can I expect, and can I request a special meal, like a vegetarian or kosher meal?

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    The meals are frozen when delivered and can be kept in the freezer up to the expiration date. They can also be refrigerated for several days. All meals will have a label with ingredients, a description and an expiration date so you will have the information you need to make an informed decision. Please consult your doctor about any dietary concerns or questions. At this time, we do not have the capabilities or scale to provide special meals; however, there is almost always something everyone can eat in every meal.
  • Can someone help me put away all the meals delivered?

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    The volunteer who delivers the meals to you may be able to help you put away your meals in your refrigerator and freezer upon your request. They can also help you understand what is included in the meal delivery.
  • I am (or someone in my household is) experiencing COVID-19 symptoms. Who do I inform to reschedule my meal delivery?

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    Magnolia Meals at Home is following current CDC guidelines relating to COVID-19 precautions. Please notify your Meals on Wheels coordinator when you or a member of your household tests positive for COVID-19 and/or is experiencing COVID-19 symptoms. Alternative arrangements will be made.

Patient Privacy Information

  • Who gets access to my name, address and other personal information?

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    The advocacy organization will collect information necessary to administer the program. Information (e.g., name, address and contact phone number) that is absolutely necessary for meal delivery will be passed on to Meals on Wheels. Eisai employee volunteers will also have access to this information so that they can help deliver meals, and so they can introduce themselves to you. Your privacy is very important and every effort has been made so that only the minimal amount of information is passed along to relevant parties. Your personal information will only be used for the administration of the program, to perform the services and for communication with you and/or your caregiver(s) about the program. By participating in the program, you agree to the sharing of your information for these purposes with these organizations.
  • Will my name be used in marketing materials, press releases or other items?

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    No. Your name, address, or any other personal information will only be used for the administration of the program, to perform the services and for communication with you and/or your caregiver(s) about the program. The program may provide consolidated data (e.g., number of patients served in the program) for external use. If you would like to send information or feedback to the program, please contact the Eisai Coordinator at magnolia@eisai.com. We would be happy to hear feedback on the program. If at any time we may want to use the information, we would always ask for your permission beforehand.
  • What does the consent portion of the application mean?

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    The consent portion of the application allows all parties in the program (Eisai, Meals on Wheels, CancerCare and Cancer Support Community) to share patient information for the purpose of administering the program, performing the services and communicating with you and/or your caregiver(s) about the program. Please note, by signing the application, you are covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

Enrollment & Termination

  • Why do you need my physician’s acknowledgement in order to enroll me in the program?

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    We are only able to serve patients who fall into the health status criteria and live within the locations we are serving. As part of the health status criteria, and to make sure your condition does not have any dietary restrictions, we must seek your health care provider’s confirmation. This could be a verbal verification over the phone, or could be in the form of a letter from a member of your health care team.
  • Can patients sign up again for another two months of meals?

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    For participants who may need additional support, CancerCare and Cancer Support Community can determine, on a case-by-case basis, if a participant is eligible for an additional two months of meal deliveries. For those in need of a longer-term solution, your advocacy organization will work with the local Meals on Wheels program to determine whether an individual is eligible for participation in ongoing nutrition services from Meals on Wheels.
  • How do I cancel the service?

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    If you do not want to continue to participate in Magnolia Meals at Home, please notify the Meals on Wheels representative when they call to schedule your next delivery. We would like to know why you want to cancel service, so please share insights with the coordinator so we can improve the program and better meet the needs of those served over time.

Feedback, Getting Involved & Volunteering

  • I’d love to share additional thoughts on the program. How can I do this?

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    Please reach out to the Eisai Coordinator at magnolia@eisai.com or any of our partner organizations to share your insights on the program and ways in which we could improve.
  • I would like to get involved with the program. How can I volunteer?

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    You can volunteer through the local Meals on Wheels office to package and/or deliver meals to participants of the program. You can also volunteer through CancerCare and Cancer Support Community in the various programs they offer. Alternatively, you can also contact Eisai if you would like to be considered as a spokesperson for the Magnolia Meals at Home program, where you could participate in media outreach like interviews, photo ops and other opportunities.
  • Are materials offered in languages other than English?

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    At this time, all materials, brochures and information guides for Magnolia Meals at Home are only offered in English.
  • What are similar programs once the Magnolia Meals at Home program ends?

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    Our partners, Meals on Wheels America, CancerCare and Cancer Support Community, have several support programs and educational materials they can share with you. Please reach out to any of these organizations to learn more.
  • What is the survey I received, and why do you want me to fill it out?

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    The survey was put together to collect information from you and other participants about the program. The goals are: 1. Ensure that we are meeting your needs and find out ways in which we can improve the program and 2. Find out how the program is helping you, whether it's relieving the stress associated with grocery shopping and meal preparation, or giving you time to do things you love to do. We would very much appreciate if you filled out the optional surveys when you receive them.
  • I have a concern about a side effect from a medication, who should I speak with?

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    If you have a question about a side effect or anything related to your health, you should contact your health care provider. For questions or to report a side effect for an Eisai product, call 1-888-274-2378. You can also report side effects to the FDA: 1-800-FDA-1088.

Program Sponsor & Partners

  • Who is Eisai?

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    Eisai Inc. is the US pharmaceutical subsidiary of Tokyo-based Eisai Co., Ltd. At Eisai, human health care (hhc) is our goal. We give our first thought to patients and their families and helping to increase the benefits health care provides. We have a passionate commitment to patient care that is the driving force behind our efforts to discover and develop innovative therapies to help address unmet medical needs.

    To learn more about Eisai Inc., please visit us at us.eisai.com and follow us on Twitter and LinkedIn.

  • What is Eisai's role in the program, as well as Meals on Wheels, CancerCare and Cancer Support Community?

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    Eisai created Magnolia Meals at Home in 2012 to help households affected by cancer through the gift of nourishment. Eisai extends financial resources to partner organizations and encourages its employees to volunteer in the delivery of meals.

    Our advocacy partners, CancerCare and Cancer Support Community, will identify individuals who fit the established criteria and may benefit from participation, and refer them into the program. Meals on Wheels America, on the other hand, manages the delivery of meals.

  • Why did Eisai choose the Nutley, NJ, Cambridge, MA and New Haven, CT regions?

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    Magnolia Meals at Home is a program sponsored by Eisai to support those living with cancer and their families. The US headquarters for Eisai is located in Nutley, NJ and large research and development offices are located in Cambridge, MA. Choosing the locations near Eisai employees allows them a volunteer opportunity to fulfill the company's hhc mission, which is placing patients at the center of everything we do and being part of the local community.
  • Why did Eisai create this program?

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    Eisai takes pride in our hhc mission, which is placing patients at the center of everything we do and being part of the local community. To achieve our goals, we strive to spend time with patients and socialize with them to better understand their needs, feelings and how we can help.

    Magnolia - Partners Along The Patient Journey demonstrates the Eisai commitment to fulfilling its hhc mission. Unique among support programs, Magnolia places a high value on face-to-face interaction with people living with cancer. By personally reaching out to people with cancer and their families, Magnolia strives to provide a resource that helps address real-life situations.