Frequently Asked Questions

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Program Criteria

  • What subset of patients are you aiming to serve?

    Our goal is to serve households where a member meets one of the following criteria:**+

    • Cancer patient currently undergoing chemotherapy, radiation therapy (excluding radioactive iodine treatment), hormone or targeted therapy, including immunotherapy, in the last 3 months
    • Cancer patient who underwent surgery, chemotherapy, radiation, or targeted therapy (including immunotherapy) in the last 3 months
    • Cancer patient who has been discharged from a hospital in the last 3 months for a cancer related issue
    • Cancer patient receiving adjuvant or neo-adjuvant treatment (i.e., add-on therapy given before or after the main therapy)

    **There are no requirements for financial need to participate in the program.
    +Patients currently participating in radioactive iodine treatment are not eligible for the program due to dietary restrictions associated with treatment.

    These patients must live within the predetermined areas or around Woodcliff Lake, NJ, Andover, MA and New Haven, CT (as well as areas in New York, New Hampshire and Boston, MA).

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  • Am I eligible for the program even though I live alone?

    Yes. We want to serve cancer patients who fall into the health status and location criteria. If you live alone, we will deliver 10 meals geared for cancer patient nutrition per month, for up to 2 months.

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  • Can I refer a friend or relative to the program?

    Yes, you can refer a friend or relative into the program. You will have to work with either CancerCare or Cancer Support Community to refer a friend or a relative.

    Location Advocacy Organization Contact Information
    New Jersey,
    New York and
    Connecticut
    CancerCare
    Contact: Kathy Nugent
    Phone: 201-301-6809
    Toll-free: 800-813-HOPE x6809
    knugent@cancercare.org
    Massachusetts and New Hampshire Cancer Support Community
    Contact: Jane E. Brown
    Phone: 617-733-5848
    Toll-free: 888-793-9355
    jane@cancersupportcommunity.org

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  • Why am I not eligible for the Magnolia Meals at Home® program?

    There are restrictions on the locations and quantity of patients served in the program. At this time, we are focusing on patients living with cancer who fit the criteria listed in question one.

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  • Are there other meal programs available through Meals on Wheels that I can be enrolled in if I'm not eligible for this program?

    Local Meals on Wheels programs traditionally serve meals to homebound seniors over age 60 but they may have other types of meal programs that could benefit you. To find a Meals on Wheels provider closest to you, please go to the website of our partner, Meals on Wheels America at www.mealsonwheelsamerica.org or call 703-548-5558 or toll-free at
    1-888-998-MEAL (1-888-998-6325).

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About the Meals & Delivery Service

  • How many meals do you serve under Magnolia Meals at Home?

    Each eligible program participant can receive up to 20 meals per delivery, once a month for up to 2 months. This includes 10 meals nutritionally geared for patients living with cancer plus up to 10 meals for their family members, if requested by the participant. The meals are delivered frozen.

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  • When can I expect the first meal delivery?

    Once the advocacy organization determines you meet the criteria and submits your name and relevant information into the referral system, your first delivery can typically occur within a week of enrollment. You should indicate to the advocacy organization when you want the meals to begin at the time you sign up for the program. For our Magnolia Meals at Home program, we are partnering with Meals on Wheels America for the delivery of meals; a representative from the local Meals on Wheels program will call you to schedule the actual delivery. If for any reason, you do not receive your scheduled meal deliveries, please contact CancerCare or Cancer Support Community.

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  • When are the meal deliveries?

    Meal deliveries will be scheduled Monday through Friday during the day. The local Meals on Wheels program will call ahead to schedule to ensure someone is home at the time of delivery. If no one is home, Meals on Wheels will try to contact you or your secondary contact at home or on a cell phone. If no contact is made, the meals will go back to the warehouse for redelivery. We will not leave deliveries at a person's home if there is no one there to receive the delivery.

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  • Is a Meals on Wheels vehicle going to show up at my doorstep?

    Some deliveries are made with Meals on Wheels vehicles, most with volunteer vehicles. If you have specific instructions on delivery (e.g., code to ring your apartment, a dog at home that could run out the front door, use the back door, etc.), please notify your Meals on Wheels coordinator when he or she calls to schedule the next delivery.

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  • What kind of meals can I expect?

    The meals are frozen when delivered and can be kept in the freezer up to the expiration date. They can also be refrigerated for several days. All meals will have a label with ingredients (in case of allergies, food preferences), as well as a description and an expiration date.

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  • Can I request a special meal, like a vegetarian or kosher meal?

    At this time, we do not have the capabilities or scale to provide special meals; however, there is almost always something everyone can eat in every meal. All meals will have a label with ingredients, a description and an expiration date so you will have the information you need to make an informed decision. Please consult your doctor about any dietary concerns or questions.

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  • Can someone help me put away all the meals delivered?

    The volunteer who delivers the meals to you may be able to help you put away your meals in your refrigerator and freezer. They can also help you understand what is included in the meal delivery.

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Patient Privacy Information

  • Who gets access to my name, address, and other personal information?

    The advocacy organization will collect information necessary to administer the program. Information that is absolutely necessary for meal delivery will be passed on to Meals on Wheels—information such as your name, address, and contact phone number. Eisai employee volunteers will get your information so that they can help deliver meals, and so they can introduce themselves to you. Your privacy is of paramount importance and every effort has been made so that only the minimal amount of information is passed along to relevant parties. Beyond delivery logistics, your personal information will only be used for the administration of the program, the provision of services and the communication with you and/or your caregiver(s) about the program. By participating in the program, you agree to share your information for these purposes with these organizations.

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  • Will my name be used in marketing materials, press releases or other items?

    No. Your name, address or any other personal information will only be used for the administration of the program, the provision of services and the communication with you and/or your caregiver(s) about the program. The program may also provide consolidated data (e.g., number of patients served in the program) for external use. If you would like to send information or feedback to the program, please contact the Eisai Coordinator at 201-746-2550 or magnolia@eisai.com. We would be happy to hear feedback on the program; if at any time we want to use the information, we would always ask beforehand for your permission.

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  • What does the consent portion of the application mean?

    The consent portion of the application allows all parties in the program (Eisai, Meals on Wheels, CancerCare and Cancer Support Community) to share patient information for the purpose of administering the program, providing the services and communicating with you and/or your caregiver about the program. Please note that your personal information will not be shared for any other reason.

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Enrollment & Termination

  • Why do you need my physician's acknowledgement in order to enroll me in the program?

    We are only able to serve a subset of patients – patients who fall into the health status criteria and live within the locations we are serving. As part of the health status criteria, we must verify your health condition with your health care provider. This could be a verbal verification on the phone, or could be in the form of a letter from your doctor or nurse.

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  • Can patients sign up again for another 2 months of meals?

    For participants who may need additional support, CancerCare and Cancer Support Community can determine, on a case-by-case basis, if a participant is eligible for an additional 2 months of meal deliveries. For those in need of a longer-term solution, CancerCare and Cancer Support Community will work with the local Meals on Wheels program to determine whether an individual is eligible for participation in ongoing nutrition services from Meals on Wheels.

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  • How do I terminate the service?

    If you do not want to continue to participate in Magnolia Meals at Home and receive additional deliveries of meals, please notify the Meals on Wheels representative when he or she calls to schedule your next delivery. We would like to know why you want to terminate service, so please share insights with the coordinator so that we can improve the program and better meet the needs of those served over time.

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Getting Involved & Volunteering

  • I'd love to share additional thoughts on the program. How can I do this?

    To share your thoughts on the program, please reach out to the Eisai Coordinator at 201-746-2550 or magnolia@eisai.com.

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  • I would like to get involved with the program. How can I volunteer?

    There are many ways in which you can volunteer. First, you can volunteer through the local Meals on Wheels office to package and/or deliver meals to cancer patients or the other patients they serve. You can also volunteer through CancerCare or Cancer Support Community in the various programs they offer. Or, you can also contact Eisai if you would like to be considered as a spokesperson for the Magnolia Meals at Home program, where you could participate in media outreach like interviews, photo ops and other opportunities. Importantly, please share your insights on how much you liked the program and ways in which we could improve the program with any of the groups—Meals on Wheels, CancerCare, Cancer Support Community or Eisai.

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More Information

  • Who can I call at Eisai for more information? CancerCare? Cancer Support Community? Meals on Wheels?
    Advocacy Organization Contact Information
    Eisai
    Eisai Coordinator
    Phone: 201-746-2550
    magnolia@eisai.com
    CancerCare
    Contact: Kathy Nugent
    Phone: 201-301-6809
    Toll-free: 800-813-HOPE x6809
    knugent@cancercare.org
    Cancer Support Community
    Contact: Jane E. Brown
    Phone: 617-733-5848
    Toll-free: 888-793-9355
    jane@cancersupportcommunity.org
    Meals on Wheels
    Contact: Meals on Wheels America
    Phone: 706-436-3999
    Toll-free: 1-888-998-MEAL
    (1-888-998-6325)

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  • Where can I find more information about nutrition for those living with cancer, and other support programs in my local community?

    If you're currently undergoing treatment for cancer, or have been treated for cancer in the past, eating well is particularly important for you. Some websites outside of the Magnolia Meals at Home program that provide information on nutrition for men and women living with cancer are as follows:

    Remember to consult your health care team before making changes to your diet.

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  • Are materials offered in languages other than English?

    At this time, all materials, brochures, and information guides for Magnolia Meals at Home are only offered in English.

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  • What are similar programs once the Magnolia Meals at Home Program ends?

    Our partners, CancerCare and Cancer Support Community have a number of support programs, as well as educational material that they can share with you. Please reach out to either organization to learn more about the programs they offer and how you can get involved.

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  • What is the survey I received, and why do you want me to fill it out?

    The survey was put together to collect information from you and other participants in the program. The goals are: 1. Ensure that we are meeting your needs and find out ways in which we can improve the program 2. Find out how the program is helping you, whether it's relieving the stress associated with grocery shopping and meal preparation, or giving you time to do things you love to do. We would very much appreciate if you filled out the optional surveys when you receive them.

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  • I have a concern about a side effect from a medication, who should I speak with?

    If you have a question about a side effect or anything related to your health, you should contact your health care provider or doctor. For questions or to report a side effect for an Eisai product, call 1-888-274-2378. You can also report side effects to the FDA: 1-800-FDA-1088.

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Program Sponsor & Partners

  • Who is Eisai?

    At Eisai Inc., human health care (hhc) is our goal. We give our first thought to patients and their families, and helping to increase the benefits health care provides. As the U.S. pharmaceutical subsidiary of Tokyo-based Eisai Co., Ltd., we have a passionate commitment to patient care that is the driving force behind our efforts to discover and develop innovative therapies to help address unmet medical needs.

    Eisai is a fully integrated pharmaceutical business that operates in two global business groups: oncology and neurology (dementia-related diseases and neurodegenerative diseases). Each group functions as an end-to-end global business with discovery, development, and marketing capabilities. Our U.S. headquarters, commercial and clinical development organizations are located in New Jersey; our discovery labs are in Massachusetts and Pennsylvania; and our global demand chain organization resides in Maryland. To learn more about Eisai Inc., please visit us at www.eisai.com/US and follow us on Twitter and LinkedIn.

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  • What is Eisai's role in the program, as well as Meals on Wheels, CancerCare's and Cancer Support Community's?

    Our advocacy partners, CancerCare and Cancer Support Community will identify men and women who fit the established criteria and may benefit from participation in Magnolia Meals at Home, and refer these individuals into the program.

    Meals on Wheels will provide the meals and design a delivery schedule, as well as reach out to the program participants to schedule meal delivery. Meals on Wheels America is the oldest and largest national organization in the US composed of local, community-based Senior Nutrition Programs that serve more than 1 million meals each day to people in need across the United States. Their established mission is to end senior hunger in America.

    Eisai is the program sponsor, who created the vision, mission and direction of the program. Eisai employees can volunteer to deliver meals.

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  • Why did Eisai choose the Woodcliff Lake, NJ, Andover, MA and New Haven, CT regions?

    Magnolia Meals at Home is a program sponsored by Eisai to support those living with cancer and their families. The reason why Woodcliff Lake, NJ, Andover, MA and New Haven, CT were selected was to allow Eisai employees working at Eisai sites in these locations to volunteer to deliver meals.

    The US headquarters for Eisai is located in Woodcliff Lake, NJ and large research and development offices are located in Andover, MA; together, these locations employ hundreds of people. Choosing the locations near Eisai employees allows them a volunteer opportunity to fulfill the company's human health care (hhc) mission which is placing patients at the center of everything we do and being part of the local community.

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  • Why did Eisai create this program?

    At Eisai, we take pride in our human health care (hhc) mission, which is placing patients at the center of everything we do and being part of the local community. To achieve our goals, we strive to spend time with patients and socialize with them to better understand their needs, feelings, and how we can help.

    Magnolia - Partners Along The Patient Journey, demonstrates the Eisai commitment to fulfilling its hhc mission. Magnolia is a dynamic program designed to help meet some of the evolving needs of people with cancer and their families. Unique among support programs, Magnolia places a high value on face-to-face interaction with people living with cancer. By personally reaching out to people with cancer and their families, Magnolia strives to provide a resource that helps address real-life situations.

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